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Three Statements feared most by Idaho Contractors

It can happen to any builder but if you are working with a company that builds, and not a just guy with a license, many times you will find they have processes and procedures in place to establish open communication and ensure the customer has a great experience.

I don't remember agreeing to that?
When did we discuss this?
That is not what i remember

Three things you can do to avoid experiencing frustration with a builder

1. When you ask other clients about their experience, ask specifically about communication regarding change orders and getting what they wanted. Was it because they were lucky, the builder was just a great guy or gal or there were systems in place.

2. Ask the builder how he/ she handles change orders. This should match what the other clients said and will let you know if it was haphazzard or by design.

3. Get a great contract. Chuck Miller Construction's contract is 30 pages I have been told and he spells everything out so there are no surprises.

Trey Langford
www.BuildingCredibility.com
562-3667

Posted by tlangford at 2/24/2008 6:19 AM

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Comments (2)

Re:Three Statements feared most by Idaho Contractors

Trey,

You are absolutely correct, great homes cannot be build efficiently and without a tremendous amount of headaches and disappointments unless there is a great process/system in place.
I dont see how any builders process manuals can be any less than 30 pages. Flynner Homes Homeowner Orientation Packet contains a process overview and several appendixes containing
change order forms, change order policies, budget and vendor lists, warranty booklet, and disclosure documents. This is all to demonstrate to my homeowners that my company has the capacity to exceed their expectations.

Get post Trey!

Scott Flynn, Flynner Homes, 867-4587

Posted by Scott Flynn on 2/24/2008 11:16 AM

Re:Three Statements feared most by Idaho Contractors

I always insist that every single item that impacts price of a home is in writing or it doesn't count! The builder and the buyer should each has a set of blueprints detailing what has been agreed upon and any changes need to be added (redlined) on both sets of prints when appropriate.

Selective perception is never a good thing since the builder and the buyer will almost always have a different perception. For example, if a buyer meets with the builder and asks if they can add a fireplace and they builder says yes, the buyer typically assumes the builder agreed to "add it"; however the builder never asked about if it was to be wood or gas, rock or wood mantle, etc., since they only admitted it was possible!

If it is redlined onto the blueprints and an addendum to the contract written, then each party knows what, where, and how much! Also, it is critical to know how the extras are being paid for (added to the loan, cash in advance, paid direct to the subcontractor (usually not a good idea), etc.

Posted by Jim Paulson on 2/25/2008 7:25 PM

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